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[OT] º» °­ÀÇ ¼Ò°³ »ùÇà 03:07
[Á¦ 1°­] °í°´ ¸¸Á·(Customer Satisfaction)À̶õ ¹«¾ùÀΰ¡ »ùÇà 20:44
[Á¦ 2°­] °í°´À̶õ? (The Understanding of Customer ¥°) »ùÇà 20:41
[Á¦ 3°­] °í°´ÀÇ Æ¯¼º ¹× ÀÌÇØ (The Understanding of Customer ¥±) 17:19
[Á¦ 4°­] ¼­ºñ½º & ¼­ºñ½º ¸¶Àεå(The Understanding of Service) 26:52
[Á¦ 5°­] ¼­ºñ½º ¸¶ÄÉÆÃ & Àü·«(The Understanding of Service) 24:11
[Á¦ 6°­] ¼­ºñ½º ǰÁú ÃøÁ¤ (SERVQUAL Model)°ú MOT & Monitoring) 25:35
[Á¦ 7°­] °í°´ ºÒ¸¸ °ü¸®(Complain Management)¿Í À¯Çüº° °í°´ ÀÀ´ë (Complain Management) 31:38
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