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03:07 |
[Á¦ 1°] |
°í°´ ¸¸Á·(Customer Satisfaction)À̶õ ¹«¾ùÀΰ¡ |
|
20:44 |
[Á¦ 2°] |
°í°´À̶õ? (The Understanding of Customer ¥°) |
|
20:41 |
[Á¦ 3°] |
°í°´ÀÇ Æ¯¼º ¹× ÀÌÇØ (The Understanding of Customer ¥±) |
|
17:19 |
[Á¦ 4°] |
¼ºñ½º & ¼ºñ½º ¸¶Àεå(The Understanding of Service) |
|
26:52 |
[Á¦ 5°] |
¼ºñ½º ¸¶ÄÉÆà & Àü·«(The Understanding of Service) |
|
24:11 |
[Á¦ 6°] |
¼ºñ½º Ç°Áú ÃøÁ¤ (SERVQUAL Model)°ú MOT & Monitoring) |
|
25:35 |
[Á¦ 7°] |
°í°´ ºÒ¸¸ °ü¸®(Complain Management)¿Í À¯Çüº° °í°´ ÀÀ´ë (Complain Management) |
|
31:38 |
ÃÑ 8° (ÃÑ 2½Ã°£ 50ºÐ)
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